We all know technology has a mind of its own and there will be outages. I created this help desk ticket form to use whenever our ticketing system (Remedy) experienced an outage. This form was altered to be viewed by the public. I deleted any company specific information.
Creating a ticket manually: A Spiceworks user (not the end user; one of the folks you created earlier in this chapter) creates one manually through the desktop. For end user tickets, this would be for those dreaded hallway hijacks where a user stops you in the hallway to tell you about their problem, or a user calls on the phone to tell you there is an issue. Spiceworks admins can also open tickets for tasks, purchases, or change control. The main thing here is that those tickets are directly created within Spiceworks.
Creating a ticket through the User Portal: These tickets will be created through the User Portal when an end user logs into the User Portal and fills out the Help Desk Ticket form. Once they click on the Submit Request button, a ticket is created and e-mails are furiously sent out to the user (ticket open confirmation) and Spiceworks admins (New Ticket notification).
Creating a ticket through the monitored mailbox: If a user or even a Spiceworks Admin sends an e-mail to the mailbox you configured earlier in...
Creating a ticket manually: A Spiceworks user (not the end user; one of the folks you created earlier in this chapter) creates one manually through the desktop. For end user tickets, this would be for those dreaded hallway hijacks where a user stops you in the hallway to tell you about their problem, or a user calls on the phone to tell you there is an issue. Spiceworks admins can also open tickets for tasks, purchases, or change control. The main thing here is that those tickets are directly created within Spiceworks.
Creating a ticket through the User Portal: These tickets will be created through the User Portal when an end user logs into the User Portal and fills out the Help Desk Ticket form. Once they click on the Submit Request button, a ticket is created and e-mails are furiously sent out to the user (ticket open confirmation) and Spiceworks admins (New Ticket notification).
Creating a ticket through the monitored mailbox: If a user or even a Spiceworks Admin sends an e-mail to the mailbox you configured earlier in...
help desk ticket form
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Oleh
admin