support desk software
What's the easiest to use help desk / support desk software, app or service? I run a small digital agency and would love a simple platform with FAQs, a chat app and file sharing ability.
I definitely recommend you the most reviewed and the #1 rated help desk on G2Crowd and Capterra in 2017 - LiveAgent!
LiveAgent can cover any type of business - small companies or big enterprises. It offers you live chat, video chat, real-time typing view option, ticketing system, detailed reports, many integrations and much more.
"At my current workplace (local government, 250 user site) we are currently working towards achieving a more structured IT department using guidelines set by ITIL. Currently we are using a very poor call logging system running on a Lotus Domino Server, that has no tracking, incident management, problem management etc, and does not integrate into our current directory services (Novell NDS, soon to be migrating to Microsoft AD). Does anyone have any suggestions on a provider of an ITIL compliant support desk application, that is reasonably easy to use, has integration into an LDAP compliant directory service, and has self service functionality for users?"
Make sure that Gartner approves any and everything you do, for maximum tongue-in-ass effectiveness. Rolling out AD to replace NDS, looking for FOO-compliant software, all of these things are great, but will they actually work for you? Or will upper management sit around the boardroom table, masturbating furiously, at how irrationally happy the non-technical audit people are?
btw, there's a difference between -1, Vulgar, and -1, Troll. But most of you mods won't understand that.
What's the easiest to use help desk / support desk software, app or service? I run a small digital agency and would love a simple platform with FAQs, a chat app and file sharing ability.
I definitely recommend you the most reviewed and the #1 rated help desk on G2Crowd and Capterra in 2017 - LiveAgent!
LiveAgent can cover any type of business - small companies or big enterprises. It offers you live chat, video chat, real-time typing view option, ticketing system, detailed reports, many integrations and much more.
"At my current workplace (local government, 250 user site) we are currently working towards achieving a more structured IT department using guidelines set by ITIL. Currently we are using a very poor call logging system running on a Lotus Domino Server, that has no tracking, incident management, problem management etc, and does not integrate into our current directory services (Novell NDS, soon to be migrating to Microsoft AD). Does anyone have any suggestions on a provider of an ITIL compliant support desk application, that is reasonably easy to use, has integration into an LDAP compliant directory service, and has self service functionality for users?"
Make sure that Gartner approves any and everything you do, for maximum tongue-in-ass effectiveness. Rolling out AD to replace NDS, looking for FOO-compliant software, all of these things are great, but will they actually work for you? Or will upper management sit around the boardroom table, masturbating furiously, at how irrationally happy the non-technical audit people are?
btw, there's a difference between -1, Vulgar, and -1, Troll. But most of you mods won't understand that.
support desk software
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Oleh
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